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Anzio returns a printer error (5001, 5002, ...)

When passthrough printing or screen printing through Anzio returns a printer error in the 5000 range, this usually indicates that some data was passed through from the host and Anzio tried to print it directly to the spooler or to the raw device, bypassing the printer driver.

  • If your passthrough print job contains escape sequences for a specific printer, such as PCL for HP printers, and you try printing this on a different printer, such as an Epson, you may get printer errors. Make sure if your passthrough print job contains printer language it is printed on the right printer.
  • If you receive these errors on a passthrough print job that does not contain any escape or control sequences that are printer specific, then check your "print level" in Anzio. Typically a printer error of 5002 in these cases would indicate that Anzio is set for "spooler" or "raw" print level and the printer does not support this type of printing. Change the print level back to "high" or "Print Wizard" (if AnzioWin).
  • If you are sending escape sequences and the printer driver appears to be right, check which language is supported by the printer driver and that it is the same language as the host application is sending. PCL-6 will not print on a PCL-5 driver, and PCL in general will not print through a Postscript driver (check to see if the printer installed different drivers for different printer languages).

If all else fails, either give your application vendor a call, or call our office and ask for tech support.

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