All Frequently Asked Questions - General

As with mobile devices, there has not been much request for terminal emulation on Apple Macintosh operating system. Currently Anzio Lite and AnzioWin are Windows-only applications. However, we have had a fair number of users running Anzio Lite and AnzioWin under various Windows emulation products for the Mac. Check out our knowledgebase article on Running Anzio on a Mac for more information.

There are many things that control a connection for Anzio Lite and AnzioWin. This includes network devices, the host application, the host operating system, user login scripts, Microsoft Windows settings and more.

Telnet and Secure Shell (SSH) connections are stateful connections and must be up and available whenever a character of any type is passed either direction. If not, the user's connection can be dropped and thus, depending on the settings in Anzio, the Anzio window may close. This type of failure usually indicates some network or server action timed out, or the network connection was not available.

This is different than how the FTP (file transfer) or HTTP (web browser) protocol behaves, these protocols simply try to reconnect since no login is necessary.

These type of dropped connections are most often seen when connecting over the Internet through an ISP (Internet Service Provider). They can also occur when a hub, router or network switch is not properly configured or when one of these devices is beginning to fail (generating errors). There are some options a user can do to try to get around the issues:

1. Contact your ISP and let them know you are doing telnet or secure shell connections and the connections are dropping (if you get the right tech person, he/she will know what is miss-set in your connection to them).
2. Check your devices in-house and see if one of them is getting errors in their log file. If they are unmanaged devices, switch ports and see if the problem moves.
3. Make sure the host system is not timing out. There should not be a "tmout" or "tout" inside your host script files (.profile or login scripts). Also make sure the host and PC network cards are not generating any network errors.
4. Try setting the "Stay Alive" parameter (available in version 15 or later). Check under the Communications menu and Network : Stay Alive. This option, when set greater than zero, will send a single empty packet over the network stating that Anzio is still alive and working (typically set this for 30 seconds). However, setting this option too low may only show the problem earlier and more often and not really hide it. Again this option is masking some other problem or misconfiguration, but it will help in about 80% of the cases.

Check out the following pages for more information:

• A Guide to Telnet
• Troubleshooting a Telnet Connection
• Connections Timing Out

You did not miss a release. In October 2003, Rasmussen Software released a major revision of AnzioWin and Anzio Lite. However, due to our international community of users, versions 13 and 14 were not released. Version 15 is what we started shipping after version 12.7.

See "How to get rid of a corrupt file"

Yes, we have AnzioWin and Anzio Lite running on many terminal servers around the marketplace. The only catch, similar to running from a file server (see above), is manually setting up shortcuts and making sure default files are referenced and read-only as necessary. As for entering a serial number/activation code for each workstation, this may not be necessary. We do have a method of accessing a global license entry - call for more information. Note that AnzioWin and Anzio Lite are licensed on a per-workstation base, a single license for each node accessing it from a terminal server, not one license per server, but one license per workstation.

Troubleshooting modems can be quite frustrating and time consuming. A couple of simple hints when connecting through AnzioWin or Anzio Lite: a) Make sure your host modem communications software is set correctly. It should handle the modem as a standard serial device (tty) and NOT as a PPP connection. If you are wanting to connect via PPP, use Microsoft's Dial-Up Networking to connect, and then run Anzio as a telnet, rlogin, or SSH connection. Also, check to see if your host serial port is set for "baud cycling" (common default setting on UNIX), whereby the baud rate may change if any errors are encountered. b) Make sure the host modem is set for dialing in (auto-answer). By default, modems are not configured to answer, you must configure them to do so. c) Know what your modem connection rates and settings are in advance. Remember that the host modem usually connects to the host over a serial line (unless it is internal) and if the PC uses an external modem, it too connects to the PC serially. Also, know the parity and stop bits. You then also have the rate of connection between the two modems (over the phone line). d) Test the host modem connection. Try dialing in manually and make sure the modem on the host picks up. You may also want to check with the system administrator for the host and make sure the modem is working for others (and that it has been tested). e) While there are standards out there for the higher speed modems, there are still a couple of different standards for error correcting that are followed. Know what each modem is set for. Compatibility among modems can be a real problem. f) If you are running an inexpensive PC internal modem (also called a WinModem), make sure you are using the latest drivers. These modems have little hardware and are driven by Windows software. Almost every one of these modems has had a major software update for each Windows version. And remember that even Windows ME, 2000 and XP may not ship with the latest drivers.

Anzio is simply trying to establish a connection to the desired host over the default network connection type for Windows. This is set in a Control Panel dialog called Internet Options. Under the tab "Connection", you will see a check item that says something like "Connect to the network using a modem" or "Always connect using my ISP" (wording varies between versions of the DUN, dial-up networking). There is also an option to "Connect using my Local Area Network". Unfortunately you can not have the best of both worlds. You can either connect to your ISP by default or to the LAN by default. However if you leave the box as is, Anzio should connect after you cancel the dial. If you change this option, Anzio (and other applications) will connect to your local network first. You may then have to set up a shortcut to do the dialing (see "My Computer" and "Dial-Up Networking"). Typically, people will set this option to connect locally first, then when they want to use their web browser, they will dial out by first going to the Dial-Up icon, rather than simply clicking on the browser icon.

Version 12.5 and earlier of AnzioWin or Anzio Lite can play only WAVE (.wav) files. Version 12.6 and later add support for other formats. These are played using the PLAYSOUND or PLAYMEDIA commands, which can be issued from the host system See the Anzio manual, the README.TXT file, or contact us for more information.

AnzioWin and Anzio Lite work well with terminal servers and in running them from file servers. However, do remember that AnzioWin and Anzio Lite licenses are on a per PC user. On a file server or terminal server this refers to the number of nodes that will have access to the server.

In order to set AnzioWin or Anzio Lite up to run from the server, install the product on the server and permit access to the users. That's it! Well almost. Two things that may be a headache:

1. Anzio looks for its default file, called AnzioWin.def, within the Anzio program's home directory. You can set every user up to use this default file by simply saving it as you'd like and then marking the file as "read-only" so not everyone can change it and affect others. OR you can set up individual anziowin.def files in user directories and when you create the shortcut, include the file name (see 3 below).
2. Anzio requires a registration/activation license code in order to run. You can purchase individual licenses for each user, one quantity license to share among each user, or you can install the license on the server (saving from having to enter it for each user). If you wish to do this last option, give us a call and we can let you know how to do set it up for a server.
3. You do need to create the shortcuts on each users desktop. With most server software, you can do this easily. If you need to give each user access to their own default file, it may take a little more work. A shortcut can point to individual default files by doing

<executable name>  <default file name>

  such as

f:\anzio126\anzio32r.exe $UserHomeDir\anziowin.def

Ordinarily, Anzio will ask this question whenever any settings have been changed.

If you have moved, resized, zoomed, or unzoomed the Anzio window, this will also constitute a change, if View:Track Window Position is checked. You can uncheck this item (and save your settings one more time), and then moving the window will not trigger this message.

You can also change how Anzio behaves in Edit:Advanced Options:Security, under "Prompt to save parameters".

Yes it does, but there is a little more to it than that. Within SCO, the terminal type dictates if 'mscreen' will work properly. See our document on Using Anzio with 'mscreen'.

Services are programs that "watch" for events to happen. In the case of Print Wizard, this involves watching either for a print job to show up in a specific directory (despooling), or watching for a job to arrive over a network port.

Print Wizard supports two types of services, Print Wizard Services and Windows Services.

• Print Wizard Services are those that are run by a specific user, when logged in, watching for print jobs to appear. This does require the user to log in and start the Print Wizard Service. Alternately you could add the service to the Windows Startup folder and it would run in the background whenever the user logged in.
• Windows Services for Print Wizard are run from the Windows registry whenever the machine is actually booted up (you do not need to log a user in). These services are available for all users and will receive remote print jobs even if there is no user logged in. They normally run as a "Local System" user with very little permissions.

Both services are managed through the Print Wizard user interface. Refer to the Print Wizard manual for more information.

The Print Wizard engine allows you to convert any printable file into a PDF file by simply printing it with the appropriate switch settings:

Printwiz.exe /pdf /fFilename.pdf myfilename
Printwiz.exe /fpdf:// myfilename
Printwiz.exe /fpdf://myfilename myfilename

You can also generate PDF files through the user interface menu items.

Print Wizard supports several graphics file formats, including the option to print them at true size or at full page, stretching as needed. The possible formats are TIFF, JPG, GIF, WMF or BMP.

The simplest way is to lay out your print document and print to a PCL 5 or earlier printer driver. When you do this, go into the printer driver and select "Print to file". It should ask you for a file name that can then be saved off for future use.

Even if you do not have a PCL printer, you can install a PCL printer driver to generate print files from. Do an "Add printer" and select an H/P printer that supports the level of PCL you want. Then set the "Print to file" flag and use it to print through. The PCL file can then be used for subsequent printing, for overlays or for other reasons.

If you first bring up your print file with Print Wizard engine and the Preview command-line switch set (or do it through the user interface), you can then reselect the starting label.

Refer to the Print Wizard manual for more information.

Printer errors, especially those in the 5000 range, usually indicate that we are sending data to the printer that the printer cannot understand. A good example would be sending PCL codes to a non-PCL printer or sending Okidata escape sequences to an H/P Laserjet, or sending raw data to a Windows-only-printer.

By default, the Print Wizard engine will determine if the file contains printer-specific escape sequences and then try to send the data in either spooler or raw print level. Many Windows-only printers cannot accept raw data and this will cause a printer error.

Likewise, if Print Wizard determines the file has Okidata escape sequences in the data stream, and you try to print it on an H/P Laserjet, the printer driver will generate an error.

Print Wizard version 3.0 introduced a new concept of 'print profiles'. Print profiles are settings that will be applied for each subsequent print job that includes that profile as a parameter.

Print profiles include information such as the printer to use, the various printer settings, number of copies to print, whether to print it, fax it, email it, etc. These can all be set up in the user interface by settings things the way you want and then saving your current settings, or by creating a profile from default settings and saving it.

There are two methods available.

By default, the desktop shortcut set up to the Print Wizard installer will cause the file dropped on it to print with the default Print Wizard settings including auto-fit, auto-margins, etc.

For more advanced printing needs, you can go through the Print Wizard User Interface program (PWUI) and define a "profile". These profiles determine what to do when processing a job with a profile, including the ability to print with specific options set.When you define the profile, PWUI will ask if you want to create a desktop shortcut. If you answer yes, you will end up with a desktop icon that you can drag and drop files on.

If you want to manually set up a shortcut, you can do so by including the profile name on the command line, or target line, for the shortcut:

C:\Program Files\Printwiz30\printwiz.exe /profile=myprofile.profile

You can take this further by setting up the drag/drop profile to do one of the following:

• Always fax to a specific number
• Include specific fax information, such as the subject, notes line and attachments
• Always ask where to fax to

You can then open up your Windows Explorer or other file applications and drag a file from there and drop it on this shortcut to email as you need.

As mentioned above, WēPO is usually called by a specific class object from a web page. If you do not want the object button component to show, simpl make its width and height as 0 and then you can locate the class object anywhere:

<OBJECT classid="clsid:659D3554-54CD-46BC-B0F1-D88C4CCFD10C"
   codebase="http://www.mysite.com/controls/printwizocx.cab#version=2,7,0,0"
   width=0
   height=0
   align=center
   hspace=0
   vspace=0
   ID="Pwbuttonx1" VIEWASTEXT>
<param name="mainurl" value="http://www.mysite.com/reports/myreport.txt">
<param name="caption" value="Print">
</OBJECT>

Next you need to include your java (or other script) code to call the "click" action for the WēPO control. Something like this will work:

...
<input type=button value="my print" OnClick="javascript:buttonclick();">

<script language=javascript>
<!--
function click(){
document.Pwbuttonx1.Click();
}
//-->
</script>
<div>&nbsp;</div>
<a href="javascript:click();">Hello World - Click here!!!!</a>

</BODY>
</HTML>

Print Wizard version 4 is supported on Windows XP and later, including Vista and Windows 7.

Print Wizard version 3 through 3.3 is supported on Windows XP and later. However, for Vista and Windows 7 we require you to be on the latest release of 3.3.

Print Wizard is a 32-bit program. It will run fine on either 32-bit or 64-bit versions of the above platforms.

You can contact us to look up and send you your license information. We will need the company name it was purchased under. If you have the serial number, please provide that. If you know you purchased through a reseller, please provide that information.

However, we would encourage you, in this situation, to purchase an update to the current version. For Anzio Lite, one copy is only $20. In fact, if you have moved to a Vista or Windows 7 PC and you had a license earlier than 16, we will require you to update, as earlier versions of Anzio are not supported on these later versions of Windows.

You can order updates online. Be sure to indicate that they are updates.