On Windows Vista or Windows 7 systems, the AnzioWin and Anzio Lite installer may not run successfully. This can be due to certain group or user policy settings, or to a restrictive user being limited in what it can do. It may also be caused by the browser you are using and certain restrictions applied by the browser or by your site security settings for that browser. In many cases there is a work-around. If you do have problems, try the following steps: a) If you are not using Internet Explorer, close your current browser and try the download through Internet Explorer. Go to www.anzio.com and select the correct product and version. b) When asked if you want to "Save" or "Run", do a "Save" and place the file on your Desktop. c) Once the file has been downloaded, try running the file from the Desktop. If your Windows Vista has UAC, User Access Control, enabled, you should right-click with the mouse and do a "Run as Administrator". Otherwise, click and see if the install goes better from here. d) If you still have problems, log out from the user account and try the same steps as the Windows Administrator. In some cases, a restricted user download may not allow for an install to take place. Make sure you are running as Administrator. e) If you still have problems, we recommend contacting your PC or system administrator. They should be able to help you get the proper permissions to do a download and install. This should allow you to do an install on any Windows Vista machines. If you are getting errors other than security permissions, search our web documents and notes on the particular error you are getting.

Windows Vista and Windows 7 - License will not "stick".

The problem is that on many Windows Vista or Windows 7 systems, the AnzioWin and Anzio Lite license enters OK, but does not stay around either for the next user, or in some situations, not even for the next run of AnzioWin or Anzio Lite for the same user. This problem occurs when Windows has UAC, User Access Control, enabled and it is because of various combination of security settings. A quick solution to the problem is to run AnzioWin or Anzio Lite with elevated privileges when entering a serial number and license code for your product. To do this, follow these steps: a) Close all current running sessions of AnzioWin or Anzio Lite. b) Right-click with the mouse on top of the AnzioWin / Anzio Lite desktop shortcut and do a "Run as Administrator". c) Re-enter your license information again. Even if it does not ask for it, go to the Help menu and "Enter license" and do it once more. d) Close down AnzioWin or Anzio Lite and restart it normally. This should allow the license information to be accessed for all users with elevated privileges. Even though you may be logged in as an Administrator, this is the only way to make it stick on many Windows Vista and Windows 7 machines.

Installation errors - "Ikernel" and other errors during installation.

When installing AnzioWin or Anzio Lite you may run into a number of different error messages, many of which seem quite cryptic. These errors usually indicate one of two things, a missing file or no permissions to load/access a necessary file.

When an installation fails, here are some quick steps to try:

If you are on Windows XP, 2000 or 2003, make sure your login has administrative privilege, or log in as "Administrator".
Often a custom or mirrored OEM version of Windows, will miss some of the key files needed for installation, if you are running an OEM version of Windows, certain errors, such as the "ikernel" error, may occur. You can usually do an Internet Explorer or Microsoft Office update, and it will fix this problem.
It is possible that some other setup or install left a file loaded in memory or without any user rights. Restart the machine (don't just log out and log back in) and immediately try the installer again.
If the setup program still fails, check out our knowledgebase article on installing and uninstalling errors with Anzio for more information and troubleshooting tips.
If all else fails, give us a call and we can walk you through alternate approaches to installing Anzio.

How do I set up and install SSH for use with AnzioWin?

SSH servers are available for most Windows and UNIX platforms from several sources, including SSH Communications Security (www.tectia.com), Red Hat (www.redhat.com), SSH.Org (www.ssh.org) and others. Please refer to these sites for the correct version to download and the instructions for its installation. As for setting AnzioWin up to use with SSH, you do so with a clean startup, or by changing the communications method under the Communicate:Setup dialog. AnzioWin 12.5 and later support login and password authentication over the SSH1, SSH2 and OpenSSH protocols. Starting with version 12.6n, we also support public key authentication with SSH2 and OpenSSH (call for information on public key setup).

Error while installing on Server 2003

This is an issue that appears ONLY in Server 2003. It is an issue with Anzio Lite v. 16.2, AnzioWin v. 16.2, and Print Wizard v. 3.3. It is a problem with a security feature called DEP. The way our programs do their online registration causes a conflict with this feature in Server 2003. Here's how to solve the problem: 1) Log on with administrative privileges. 2) Go to the Control Panel, System item. 3) Click on the Advanced tab. 4) Under Performance, click Settings. 5) Click on the "Data Execution Prevention" tab. 6) Click on the "Add..." button. 7) Navigate to the program that will be doing the registration. Assuming standard installation locations: For Print Wizard: c:\program files\printwiz30\pwui.exe For Anzio Lite: c:\program files\anzio16\anzio32r.exe For AnzioWin: c:\program files\anzio16\anzio32.exe 8) Click "OK" on everything. 9) Try again to register.

I have tried to uninstall Anzio, but continue to have the same problems

See "How to get rid of a corrupt file"

What files are necessary to run AnzioWin or Anzio Lite? What files get installed and where?

See "How to get rid of a corrupt file"

Old default files seem to be left behind even after I uninstall Anzio

See "How to remove a corrupt file"

How can I uninstall Anzio from my PC?

Prior to version 12.1, Anzio products do nothing in the Windows directory or any other directory other than the default Anzio directory. Therefore the process is simple, remove the Anzio directory and any associated Start : Program icons, and any Desktop icons if you have added any after the fact. If you have set up your web browser to use Anzio Lite or AnzioWin, you may want to reset the default URL for telnet. For complete information, see our support document on Uninstalling Anzio.

Anzio Lite and AnzioWin version 12.1 or later use a standard Windows installer for setup. This will include an item under the Control Panel "Add/Remove Program" applet whereby you can uninstall the version of Anzio.

How can I move configuration settings for Anzio from one PC to another?

The easiest way to do this requires a USB memory device, often known as a "thumb drive". Bring up Anzio Lite or AnzioWin on a PC where it works properly. Insert the thumb drive in a USB port on that PC, and note its drive letter. In Anzio, go to the File menu, then click on "Save settings as" (or "Save defaults as"). In the File Save dialog that pops up, navigate to the thumb drive, and save it there with a ".DEF" file extension.

In the "tray notification area" in the lower right part of the Windows screen, find and use the item to "safely remove" the thumb drive. After Windows gives its OK, remove the thumb drive.

Go to the new PC (or the one having problems). Insert the thumb drive. Bring up Anzio Lite or AnzioWin. Click on the File menu, then "Import settings". Navigate to the thumb drive, find the settings file, and click "Open". Anzio will read those settings into memory, and prompt you to restart Anzio. Say "Yes". You'll be prompted to save your settings on the hard disk of the PC -- do so. That should take care of it, although you may want to check your Printer Setup settings.

(If your File menu doesn't contain "Import settings", you are probably due for an update to Anzio.)

Why won't Anzio print on my new printer?

If you have just installed a new printer, and other Windows programs can print to it, but Anzio won't, you may have a compatibility problem. You may need to get a different printer, or else upgrade from Anzio Lite to AnzioWin. Details follow.

We'll assume you're connecting to a host system, running an application there, and telling it to print to "attached printer", "slave printer", "local printer", or similar (this is different from printing the screen). The host program may assume you have a certain kind of printer, most likely one that supports a control language called PCL-5. If your new printer does not support PCL-5, this will be a problem. One alternative is to return the printer and get a compatible one. Other alternatives follow.

First, if a print job seems to be stuck in the Windows spooler, even after you quit from Anzio, try to "cancel" it from the spooler. You may need to turn the printer off and back on. You may even need to reboot the PC.

In the following, Anzio's configurations for printing vary by version, but are all within the File menu except as noted.

If you are running Anzio Lite, and your setting in Anzio Lite for Print Level is anything other than "High", set it to High and try again. If it prints now, but with extra characters at the beginning, and/or missing font changes, and/or incorrect alignment on the page, you probably need AnzioWin. You can download and test a demo version of AnzioWin from our website, without disturbing your Anzio Lite.

If you are running AnzioWin, turn on the Print Wizard feature. Then, in the Edit menu, go to "Advanced options" and click on the "Print Wizard" tab. Set "Translate PCL" to "Main and overlay". Click "OK". In this configuration, AnzioWin's Print Wizard feature will receive, translate, and respond to all the PCL-5 control codes. The resulting output can go to any printer that Windows supports.

You can order an upgrade (from Anzio Lite to AnzioWin) at a discounted price on our website.

When I first start Anzio, it asks for several options. What are these?

The first prompt ask for terminal type. The terminal type refers to the type of terminal the host is expecting you to be. Most UNIX hosts support vt220 and this is a good choice if you are unsure. However, certain applications may also expect you to be using a particular terminal type and will issue various escape sequences in anticipation of your session handling it correctly. If things do not look correct on the screen, or the screen does not clear as it should, it is probably the terminal type.

You then see a Communications Settings dialog box. This is asking you how you want to connect to the host computer. Choose one of the circles down the left side, and set the parameters next to it. If you are connecting over TCP/IP, then a host name is asked for. The host name is either the IP address of the host you wish to connect to, i.e. 213.213.213.232, or it is the actual name, i.e. library.linfield.edu. If you need to specify a non-standard port number, follow the name or IP address with a colon (":") and then the port number.

My serial number / activation code says it is invalid.

First, make sure you have the right version of the program and the right program. A serial number and activation code for Anzio Lite 15 will not work with Anzio Lite 16. Likewise a serial number and activation code for Anzio Lite will not work with AnzioWin.

Second, if you are running on Windows NT, Windows 2000 or Windows XP and your program continues to tell you it is a demo or continues to show the opening splash screen with the countdown, even after entering the registration information correctly, then try logging in as an "Administrator" and then installing Anzio. Limited and restricted users may not have write permissions for the Windows registry.

If you are running on Vista, Windows 7, or Server 2008, try running Anzio "elevated"; that is, "as administrator". To do this, right-click on the desktop icon, then select "Run as administrator". Note that this is different from running as a user with administrator privileges.

Lastly, "Reg error" or "Registry error" indicates that either the user you are logged in as does not have Windows registry "write" permissions, or the registry is locked in some manner.

If you are running as a restricted user, try logging and entering the license information under an Administrator login.
If you are using remote registries, be sure you have permission to do this task; you may have to do this from your domain controller or server as Administrator.

How can I move Anzio to a new PC?

If you are adding a PC, you probably need to buy an additional license. Every PC that runs Anzio needs a license. You can order additional licenses for Anzio Lite or AnzioWin by contacting your reseller, or through our online order form.

If you are replacing a PC that died, reinstalling Anzio onto a repaired or restored PC, or moving a license away from a PC that will no longer be used for Anzio, you can simply install the old license (activation) code.

Note that if you are moving to a newer Windows, you may need to update your Anzio to a later version in order to be compatible. In particular, Windows 7 requires Anzio 16.2 or later. You can order updates online.

I lost my license activation code. What can I do?

You can contact us to look up and send you your license information. We will need the company name it was purchased under. If you have the serial number, please provide that. If you know you purchased through a reseller, please provide that information.

However, we would encourage you, in this situation, to purchase an update to the current version. For Anzio Lite, one copy is only $20. In fact, if you have moved to a Vista or Windows 7 PC and you had a license earlier than 16, we will require you to update, as earlier versions of Anzio are not supported on these later versions of Windows.

You can order updates online. Be sure to indicate that they are updates.