AnzioWin and Anzio Lite Frequently Asked Questions

Installing / Uninstalling

Answer: When installing AnzioWin or Anzio LIte you may run into a number of different error messages, many of which seem quite cryptic. These errors usually indicate one of two things, a missing file or no permissions to load/access a necessary file.

When an installation fails, here are some quick steps to try:

1. If you are on Windows XP, 2000 or 2003, make sure your login has administrative privilege, or log in as "Administrator".
   
2. Often a custom or mirrored OEM version of Windows, will miss some of the key files needed for installation, if you are running an OEM version of Windows, certain errors, such as the "ikernel" error, may occur. You can usually do an Internet Explorer or Microsoft Office update, and it will fix this problem.
   
3. It is possible that some other setup or install left a file loaded in memory or without any user rights. Restart the machine (don't just log out and log back in) and immediately try the installer again.
   
4. If the setup program still fails, check out our knowledgebase article on installing and uninstalling errors with Anzio for more information and troubleshooting tips.
   
5. If all else fails, give us a call and we can walk you through alternate approaches to installing Anzio.

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Question: My company has been using version 12.6 and now I see version 15. Did we miss a release?

Answer: You did not miss a release. In October 2003, Rasmussen Software released a major revision of AnzioWin and Anzio Lite. However, due to our international community of users, versions 13 and 14 were not released. Version 15 is what we started shipping afer version 12.7.

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Question: I suspect I have a corrupt default file, but cannot get rid of it.
Question: I have tried to uninstall Anzio, but continue to have the same problems.
Question: What files are necessary to run AnzioWin or Anzio Lite? What files get installed and where?
Question: Old default files seem to be left behind even after I uninstall Anzio.

Answer: There are several files that get installed and uninstalled through the AnzioWin and Anzio Lite setup program.

Communications

Answer: Yes it can. In brief, you install Anzio on the file server and then set shortcuts up on the individual PCs which are sharing the file server's disk, to point at the Anzio software.

You can set up individual default files (if you do, reference them on the shortcut command line, i.e. \anzio126\anzio32.exe my.def) or let Anzio use its common default file (anziowin.def for both AnzioWin and Anzio Lite), by just referencing the executable. In this last case, you may want to make anziowin.def a read-only file to prevent one user from changing settings.

As for entering a serial number/activation code for each workstation, this may not be necessary. We do have a method of accessing a global license entry - call or email us for more information.

Note that AnzioWin and Anzio Lite are licensed on a per-workstation base, a single license for each node accessing it from a terminal server, not one license per server, but one license per workstation.

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Question: Are AnzioWin and Anzio Lite compatible with terminal servers?

Answer: Yes, we have AnzioWin and Anzio Lite running on many terminal servers around the marketplace. The only catch, similar to running from a file server (see above), is manually setting up shortcuts and making sure default files are referenced and read-only as necessary.

As for entering a serial number/activation code for each workstation, this may not be necessary. We do have a method of accessing a global license entry - call for more information.

Note that AnzioWin and Anzio Lite are licensed on a per-workstation base, a single license for each node accessing it from a terminal server, not one license per server, but one license per workstation.

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Question: How can I get the standard terminal beep?
Question: AnzioWin / Anzio Lite can lock up when a "beep" is received from the host.

Answer: It is not uncommon for the host to generate a beep for certain events. Anzio Lite and AnzioWin both utilize the default sound settings in Windows. But what if you do not have speakers hooked up? You can go to Advanced Options and force Anzio to use the PC Speaker, rather than whatever default Windows has set. Check out our Sound Support page for more information.

In early versions of AnzioWin and Anzio Lite, we added support for sound cards in those cases where there was not a PC speaker. In order to do this, we utilize some of the Windows Theme sounds. In Windows XP and later versions of Windows 2000, a sound for a theme may no longer exist in that theme. Look in "Advanced Options" under the Edit menu and see what the "Beep Type" is set for. If it is set for "400" or "440", and you are having problems with AnzioWin / Anzio Lite freezing or hanging up, try changing selecting a different sound.

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Question: AnzioWin / Anzio Lite will not connect to the host modem
Question: The other modem answers, but I do not get connected using Anzio

Answer: Troubleshooting modems can be quite frustrating and time consuming. A couple of simple hints when connecting through AnzioWin or Anzio Lite:

a) Make sure your host modem communications software is set correctly. It should handle the modem as a standard serial device (tty) and NOT as a PPP connection. If you are wanting to connect via PPP, use Microsoft's Dial-Up Networking to connect, and then run Anzio as a telnet, rlogin, or SSH connection. Also, check to see if your host serial port is set for "baud cycling" (common default setting on UNIX), whereby the baud rate may change if any errors are encountered.

b) Make sure the host modem is set for dialing in (auto-answer). By default, modems are not configured to answer, you must configure them to do so.

c) Know what your modem connection rates and settings are in advance. Remember that the host modem usually connects to the host over a serial line (unless it is internal) and if the PC uses an external modem, it too connects to the PC serially. Also, know the parity and stop bits. You then also have the rate of connection between the two modems (over the phone line).

d) Test the host modem connection. Try dialing in manually and make sure the modem on the host picks up. You may also want to check with the system administrator for the host and make sure the modem is working for others (and that it has been tested).

e) While there are standards out there for the higher speed modems, there are still a couple of different standards for error correcting that are followed. Know what each modem is set for. Compatibility among modems can be a real problem.

f) If you are running an inexpensive PC internal modem (also called a WinModem), make sure you are using the latest drivers. These modems have little hardware and are driven by Windows software. Almost every one of these modems has had a major software update for each Windows version. And remember that even Windows ME, 2000 and XP may not ship with the latest drivers.

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Question: How can I change my Windows settings to increase my TCP/IP performance

Answer: It is possible to adjust certain TCP/IP parameters in Windows to increase performance and change the way the Winsock behaves. Check out the Microsoft web site for some helpful hints.

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Question: How can I tell Windows to stay connected to my host, it acts like it is timing out?

Answer: Anzio, and telnet in general, is a connection oriented protocol, requiring the connection remain up during a session's duration. However, network devices, traffic, auto-disconnects, etc., can cause the connection to be lost. Neither Anzio nor Windows has an auto-disconnect feature, but are dependent on the network staying active.

Sometimes you can fine tune the TCP/IP parameters to not respond quite so quickly or to retry more often before determining a connection as severed.

With the latest versions of Anzio Lite and AnzioWin (version 12.5 or later), you can also set an option that will occasionally send a single keep-alive packet to the host. In most cases this will work fine in keeping a connection open, especially over the Internet. However, remember that in doing this you are actually hiding some other issue that may cause problems down the road.

<ctrl><shift>f                                                  (to get to the Function line)
HEXPATCH 18c2 05<enter>

To use this feature in version 12.6 or later, go to Communicate:Network:Stay Alive, and enter an interval in seconds.

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Question: Whenever I bring up Anzio for local host access, Windows wants to dial out to my ISP. Can this be changed?

Answer: Anzio is simply trying to establish a connection to the desired host over the default network connection type for Windows. This is set in a Control Panel dialog called Internet Options.

Under the tab "Connection", you will see a check item that says something like "Connect to the network using a modem" or "Always connect using my ISP" (wording varies between versions of the DUN, dial-up networking). There is also an option to "Connect using my Local Area Network".

Unfortunately you can not have the best of both worlds. You can either connect to your ISP by default or to the LAN by default. However if you leave the box as is, Anzio should connect after you cancel the dial. If you change this option, Anzio (and other applications) will connect to your local network first. You may then have to set up a shortcut to do the dialing (see "My Computer" and "Dial-Up Networking").

Typically, people will set this option to connect locally first, then when they want to use their web browser, they will dial out by first going to the Dial-Up icon, rather than simply clicking on the browser icon.

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Question: Does Anzio do any time-outs over TCP/IP? When Anzio sits idle for a few minutes, we seem to lose our connection and Anzio closes down.

Answer: Anzio does nothing with time-outs. In fact, we totally depend on Windows and Windows is dependent on not getting any type of disconnect from the host.

Within Windows, there are a few registry entries that relate to keeping a connection alive (refer to a reference guide on Windows Registry troubleshooting for more information). These determine when Windows will check for a dropped connection (how long to "stay alive") and how long to wait before determining the connection has been dropped from the other end. However, these do not determine time-outs. Rather Windows TCP/IP simply responds to a dropped connection.

The most common problem for the dropped connection has to do with other network devices. A couple of examples are a) a router that drops stale "routes" out of its table after a period of time, b) WAN connection devices that occasionally get long latencies between the PC and Host and c) other devices, such as bridges, VPNs, firewalls, etc., that drop "stale" connections when a table fills up or idle period is reached.

Of course, there are other causes, such as the host shell script having a time-out included, the host telnet server having time-outs set, etc.

Sometimes you can fine tune the TCP/IP parameters to not respond quite so quickly or to retry more often before determining a connection as severed. Check out the Microsoft web site for some helpful hints.

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Question: What is a Winsock and why do I need it?

Answer: Winsock is the Windows Socket driver, which provides the network interface to programs like Anzio. Winsock comes standard with all versions of Windows from Windows 95 on up (there are numerous updates however, with almost every service pack in fact).

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Question: When I start Anzio Lite / AnzioWin I get "Socket Unavailable. Why?

Answer: This message shows up when there is a) no TCP/IP protocol loaded under Windows, or b) the TCP/IP is corrupt or misconfigured.

Most often this message appears under Windows 95, 98 and NT when using Anzio Lite or AnzioWin 16-bit version. Check the Control Panel:Network and make sure there is a TCP/IP associated with your method of connection (local are Ethernet card or dial-up adapter). If this is there, check the configuration against what the particular network you are going in to requires. If all is OK, it is possible that something is wrong or corrupt in the TCP/IP drivers.

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Question: How do I set Anzio up to access multiple hosts?

Answer: See our document on Using Anzio to Connect to Multiple Host Systems. This will describe how to set Anzio up for multiple host connections.

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Question: Can Anzio play a Midi or MP3 file from a remote host when certain events occur?

Answer: Version 12.5 and earlier of AnzioWin or Anzio Lite can play only WAVE (.wav) files. Version 12.6 and later add support for other formats. These are played using the PLAYSOUND or PLAYMEDIA commands, which can be issued from the host system See the Anzio manual, the README.TXT file, or contact us for more information.

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Question: Can Anzio play a movie file from a remote host when certain events occur?

Answer: Version 12.5 or earlier of AnzioWin or Anzio Lite does not support these media file types. You could set up a macro in AnzioWin that would transfer the file and then launch it for Windows to handle.

Starting with 12.6, the PLAYMEDIA command can play video as well as audio.

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Question: I am having a modem & fax conflict, sharing is not working.
Question: I am running fax software with Outlook. When the software is set to auto-receive a fax, Anzio cannot access the modem to dial out. When I turn off the auto-receive, Anzio then works. However, my Internet access can co-exist just fine. I am set as a serial connection to the modem.

Answer: Within the later releases of Anzio Lite and AnzioWin, we support both modem connections (over TAPI) and direct serial connections (direct to the modem).

Most recent fax software uses TAPI to talk to the modem. Trying to connect serially to the modem will detect that the modem is in use or unavailable (since the TAPI Windows drivers have it in use). Set Anzio to use Modem (TAPI) rather than serial and the problem should be solved. TAPI is also what is used by Internet (dial-up networking) software and it can co-exist with the fax software, as can Anzio when set the same way.

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Question: How can I set up Anzio to run from a terminal server / file server?

Answer: AnzioWin and Anzio Lite work well with terminal servers and in running them from file servers. However, do remember that AnzioWin and Anzio Lite licenses are on a per PC user. On a file server or terminal server this refers to the number of nodes that will have access to the server.

In order to set AnzioWin or Anzio Lite up to run from the server, install the product on the server and permit access to the users. That's it! Well almost. Two things that may be a headache:

1) Anzio looks for its default file, called AnzioWin.def, within the Anzio program's home directory. You can set every user up to use this default file by simply saving it as you'd like and then marking the file as "read-only" so not everyone can change it and affect others. OR you can set up individual anziowin.def files in user directories and when you create the shortcut, include the file name (see 3 below).

2) Anzio requires a registration/activation license code in order to run. You can purchase individual licenses for each user, one quantity license to share among each user, or you can install the license on the server (saving from having to enter it for each user). If you wish to do this last option, give us a call and we can let you know how to do set it up for a server.

3) You do need to create the shortcuts on each users desktop. With most server software, you can do this easily. If you need to give each user access to their own default file, it may take a little more work. A shortcut can point to individual default files by doing

     <executable name>   <default file name>
such as
     f:\anzio126\anzio32r.exe $UserHomeDir\anziowin.def

Printing

Question: AnzioWin / Anzio Lite stopped working or printing after I changed my printer
Question: AnzioWin / Anzio Lite give printer errors, such as "Printer Busy", even though it's not

Answer: Anzio maintains a printer record within its default file for the currently assigned printer. This may or may not be the default printer. It is possible, when there is a printer change and the printer driver is not well-behaved, for the printer record to become corrupt, and hence corrupt the default file.

First make sure you are using the most recent version of the Anzio software (you can download an evaluation copy from our web site for testing). Also make sure you are on the most recent version of the printer driver (check the vendor's web site for your version of Windows).

If something has become corrupt in the default file for Anzio, try renaming or deleting the file "anziowin.def" located in the same directory as the executable. By doing this you will have to re-enter all your initial values, but it should clear up the bad record.

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Question: How does passthrough printing work?

Answer: Passthrough printing allows a host computer to send a print job through the user's terminal (emulator) and out to an attached printer. It is sometimes called "local print", "attached print" or "slave print". This means the user must be logged in to the host. The host then sends a sequence of characters that causes the telnet or terminal emulation software to redirect its output to a local printer until a similar sequence is received to turn off the passthrough printing. In our document library we have an excellent document talking about passthrough printing, how your host support should be set up and how Anzio works. See the A Guide to Passthrough Printing document for more information.

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Question: Can I change my screen fonts, screen size and colors?

Answer: Yes, under the View menu in AnzioWin and Anzio Lite, you can set the particular screen size and font according to your own preferences. Also note that you can Zoom the window, in which case Anzio uses the full screen and auto-adjusts the font size to fit to the screen resolution. If the window is NOT zoomed, you can set the font size, and the window size will follow. You can also walk through screen font changes quickly by doing a Alt-L (for "larger", to step up one size), Alt-S ("smaller", step down one size) and Alt-Z (to zoom to full screen).

Your choice of font (in View:Screen font) is critical. You will almost certainly want to choose a fixed-space font, such as Courier New or Terminal. We recommend Courier New.

You can also choose your Screen Size, which is the number of rows and columns of characters to be displayed. Note that this may have to be coordinated with the host system. And the host system may periodically send out control sequences to switch from 80-column to 132-column modes, for instance.

Anzio keeps track separately, for 80-column and 132-column modes, of your preferred settings for zoom and character size.

Colors can be manipulated through the View:Colors setting. With this option you can select how each possible attribute from the host appears on the screen, i.e. reverse, blink, underline, etc. Color codes can be translated into a color combination by selecting the code to change, followed by the color from the color table. Whenever the host sends this attribute again, the colors will change (you must repaint the screen for this to take affect).

Be sure after making any of the above changes, that you Save Settings again.

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Question: How can I remote print from UNIX without passthrough printing?

Answer: When you have a host application that does not support passthrough printing (printing that goes through the Anzio telnet session), your options are somewhat limited.

The most common approach is to set up the LPR/LPD protocol to do the remote printing. This works by acting as a back channel from the UNIX spooler to redirect the output through LPR on the host to an LPD server (daemon) on the PC. With our standalone Print Wizard product, we provide PWLPD which is a robust LPD for the PC.

The second approach is to use netcat (freeware for UNIX), netprint (our product included with Print Wizard also) or H/P JetAdmin for UNIX. H/P JetAdmin redirects to the output from the UNIX to a specific printer attached to the network with a JetDirect device. Netcat simply dumps data to port 9100 at another IP (the data can then be captured and printed). Netprint is a UNIX utility included with our Print Wizard standalone product that sends data from UNIX to the PC's printer using port 9100 and Print Wizard on the PC.

The catch: These products work fine as long as the remote user's IP address is known in advance (a static IP). However if the user is coming in over the Internet from an ISP, the dynamic IP will change each time. To solve this problem, it is easiest to have a login script that runs which modifies the LP print queue for a specific user during a specific session. It can be a pain to set up, but works smoothly once done.

Our netprint program, though, does have the ability to determine dynamically what IP you're coming in from, and route a print job to that IP address, where you can have Print Wizard running.

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Question: Anzio returns a printer error (2001, 2005, ...)

Answer: When passthrough printing or screen printing through Anzio returns a printer error in the 2000 range, this usually indicates that some data was passed through from the host and Anzio tried to print it directly to the spooler or to the raw device, bypassing the printer driver.

• If your passthrough print job contains escape sequences for a specific printer, such as PCL for HP printers, and you try printing this on a different printer, such as an Epson, you may get printer errors. Make sure if your passthrough print job contains printer language it is printed on the right printer.
   
  
• If you receive these errors on a passthrough print job that does not contain any escape or control sequences that are printer specific, then check your "print level" in Anzio. Typically a printer error of 2005 in these cases would indicate that Anzio is set for "spooler" or "raw" print level and the printer does not support this type of printing. Change the print level back to "high" or "Print Wizard" (if AnzioWin).
   
• If you are sending escape sequences and the printer driver appears to be right, check which language is supported by the printer driver and that it is the same language as the host application is sending. PCL-6 will not print on a PCL-5 driver, and PCL in general will not print through a Postscript driver (check to see if the printer installed different drivers for different printer languages).

If all else fails, either give your application vendor a call, or call our office and ask for tech support.

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File Transfer

Answer: FTP is the "file transfer protocol" most often used over the Internet. It is even used by most browsers when doing downloads. Starting in version 12.6 of AnzioWin, we included an integrated FTP client that could auto-login to a host, transfer files and provide some user feedback. It could also be used within macros and scripts for AnzioWin.

AnzioWin version 15 introduces SFTP support, FTP over a Secure Shell connection. SFTP encrypts all its data and control sequences during a SFTP session, just as SSH would for a terminal session.

There are major differences however. FTP actually runs utilizing the Windows "wininet" routines and requires opening a separate network connection to the host requiring a separate login and password be entered again (though AnzioWin can do this in the background). This also means your firewall must allow FTP connections in and out.

SSH SFTP does not require a separate login, does not require a new network connection and does not require access through a firewall. SFTP works over a "back-channel" of SSH, running in the background of the same SSH session you are currently logged into.

More information can be found in the Anzio manual, How-To and Read-Me files, and in our support pages at our web site.

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Question: AnzioWin and Anzio Lite ZModem dates are suddenly wrong.

Answer: When AnzioWin and Anzio Lite does file transfers, the date it grabs from the host is coming out wrong. The date comes in as a long integer, based on some beginning date and the size of this exceeds an artificial limit (this is not a buffer overflow issue, merely a bug).

In AnzioWin and Anzio Lite version 12.6zd or earlier and in releases of AnzioWin and Anzio Lite prior to 12.6, and in releases of AnzioWin and Anzio Lite version 15.0f or earlier, there was a problem whereby this integer was too large when the host file creation date was 1/10/2004 or newer.

Version 12.6zf and version 15.0m fix this problem. If you are on an early release of AnzioWin or Anzio Lite 15.0 or 12.6, you can update to the appropriate later release free of charge to fix this problem. The latest patch version can be downloaded from our Download are of our web site.

Users on releases prior to version 12.6 that are experiencing this zmodem problem, need to contact us about updates. Updates run 25% of list price and can be ordered online or by contacting us directly.

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Question: I am having problems with ZModem, XModem, Ymodem and Anzio, why?

Answer: First off, see our document on Using ZModem in Anzio. This will describe some of the problems associated with ZModem file transfer.

One thing to remember with the Zmodem, protocols (including Xmodem and Ymodem) is that they are old protocols designed to work over serial connections.

Commonly what we see is that someone is running Zmodem, Xmodem, Ymodem over a network connected Anzio and expecting it to work as it would over a serial connection. In about 75% of the cases it may work great. But in the other 25% of the cases, these protocols fail and usually fail badly. There are several contributing factors to this:

• network drivers - the network speed, how network traffic gets routed and buffered internally
• the X-ON/X-OFF protocol for controlling packet loss
• issues with dropped packets and getting out of synch
• problems with numerous releases and whether the one on your system has been updated to work over a network

You can play with parameters in Anzio, namely windows and buffer sizes, and you may be able to get better functionality out of it. Check with the vendor of the operating system and ask if anyone is running these protocols over network connections. However, we recommed using FTP for network file transfers. You will find FTP about 200% faster and more reliable for moving files between systems.

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Question: I am having problems with Kermit and Anzio, why?

Answer: See our document on Using Kermit in Anzio. This will describe some of the problems associated with Kermit file transfer.

As with Zmodem, it is important to remember that the Kermit protocol is designed to work over serial connections.

We see many cases where someone is running Kermit over a network connected Anzio and expecting it to work as it would over a serial connection. In about 75% of the cases it may work great. But it's the other 25% that is hard to fix. Fortunately, unlike the Zmodem protocol, Kermit and its clones, such as G-Kermit and c-Kermit, are a little better supporting in a network environment - provided you are using the most recent versions.

You can play with some parameters in Anzio, namely windows and get better result. Also check the Columbia Kermit Project, http://www.columbia.edu/kermit/, for release information.

As with Zmodem, we recommed using FTP for network file transfers. You will find FTP about 200% faster and more reliable for moving files between systems.

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Keyboard Remapping, Macros & Scripting

Answer: Ordinarily, Anzio will ask this question whenever any settings have been changed.

If you have moved, resized, zoomed, or unzoomed the Anzio window, this will also constitute a change, if View:Track Window Postion is checked. You can uncheck this item (and save your settings one more time), and then moving the window will not trigger this message.

You can also change how Anzio behaves in Edit:Advanced Options:Security, under "Prompt to save parameters".

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Question: When I first start Anzio, it asks for several options. What are these?

Answer: The first prompt ask for terminal type. The terminal type refers to the type of terminal the host is expecting you to be. Most UNIX hosts support vt220 and this is a good choice if you are unsure. However, certain applications may also expect you to be using a particular terminal type and will issue various escape sequences in anticipation of your session handling it correctly. If things do not look correct on the screen, or the screen does not clear as it should, it is probably the terminal type.

You then see a Communications Settings dialog box. This is asking you how you want to connect to the host computer. Choose one of the circles down the left side, and set the parameters next to it. If you are connecting over TCP/IP, then a host name is asked for. The host name is either the IP address of the host you wish to connect to, i.e. 213.213.213.232, or it is the actual name, i.e. library.linfield.edu. If you need to specify a non-standard port number, follow the name or IP address with a colon (":") and then the port number.

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Question: Does Anzio support SCO UNIX 'mscreen'?

Answer: Yes it does, but there is a little more to it than that. Within SCO, the terminal type dictates if 'mscreen' will work properly. See our document on Using Anzio with 'mscreen'.

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Question: Can I automate a file transfer?

Answer: In short, YES.

There are two procedures that are commonly used and I am sure others exist. With AnzioWin, commands can be issued from the host system controlling Anzio's functionality, either telling Anzio to run a PC program or have Anzio perform an internal function. The two most common procedures to follow involve ZModem or FTP.

There are several helpful documents in our knowledgebase deailing with the various types of file transfers available through Anzio.

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Question: The function keys are not behaving as they should. Why not?

Answer: The common problem here is that the currently loaded keys files does not match the current terminal type. Check under the "Communications" menu to see what Terminal Type you are set for. Then go to the "File" menu and do a "Read Keys" and select the corresponding keys file. Be sure to save defaults after this so that the proper keys will be loaded next time.

Another possible problem is that you need to remap a key or key sequence. This can be done with all Anzio products except Anzio Lite. Once a key is remapped, the key file can be used by Anzio Lite.

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Question: Keyboard remapping?

Answer: Keyboard remapping is done through AnzioWin. While Anzio Lite does not support remapping itself, it can use a remapped keys file. So you would need at least one copy of AnzioWin to do the remaps and then distribute the modified key file to the Anzio Lite users.

AnzioWin key remapping is done similar to setting up macros. See our various support documents and knowledgebase articles for more information.

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Question: How do I do user macros in Anzio Lite?

Answer: User macros are done through AnzioWin. While Anzio Lite does not support remapping itself, if these are simple macros (no non-Anzio Lite commands), Anzio Lite can use macros set up by AnzioWin. So you would need at least one copy of AnzioWin to do the macros and then distribute the modified key file containing the macros to the Anzio Lite users.

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Error Messages

Question: My serial number/activation code says it is invalid.
Question: My serial number said it was valid, but the program continues to come up as a demo.
Question: I am getting "Reg error" / "Registry error" when I attempt to enter my license information.

Answer: First off, make sure you have the right version of the program and the right program. A serial number and activation code for Anzio Lite 12.5 will not work with Anzio Lite 12.6. Likewise a serial number and activation coded for Anzio Lite will not work with AnzioWin.

Second, if you are running on Windows NT, Windows 2000 or Windows XP and your program continues to tell you it is a demo or continues to show the opening splash screen with the countdown, even after entering the registration information correctly, then try logging in as an "Administrator" and then installing Anzio. Limited and restricted users may not have write permissions for the Windows registry.

Lastly, "Reg error" or "Registry error" indicates that either the user you are logged in as does not have Windows registry "write" permissions, or the registry is locked in some manner.

• If you are running as a restricted user, try logging and entering the license information under an Administrator login.
   
• If you using remote registries, be sure you have permission to do this task; you may have to do this from your domain controller or server as Administrator.

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Question: "...OLEAUT.DLL missing..." when I run Anzio. What does this mean?

Answer: This error occurs with certain combinations of Anzio versions and old Windows versions. It can be fixed by updating to the latest AnzioWin or Anzio Lite. Also check to see that you are running all the service pack releases available for your WIndows operating system.

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Question: Anzio flashes up and then shuts down
Question: Anzio fails to start

Answer: Several items can cause this behavior. If Anzio should try to connect, then flash off, or you get a "runtime" error, or you get passed the login, but Anzio disappears, there are several possibilities:

• The host has a user limit in effect
• The host name or address is wrong
• Theport you are trying to connect to at the host is incorrect
• The default file is corrupt
• You have selected the wrong terminal type fpr your host login or your host application
• A router with port forwarding is limited to a single user and already in use
• The login you used is limited to one connection and is already logged in

For any of these, check to make sure you have set up Anzio correctly for your host connection (correct port, correct host name or IP address, correct terminal type and correct login). If all else fails, you can try clearing out the default file for Anzio and reset the startup settings:

1) Look under the Windows Start menu and All Programs for the Anzio folder. Inside this folder you should see the item "AnzioWin (new connection)" or "Anzio Lite (new connection)". Run the appropriate menu item to start Anzio without a default file.

2) If Anzio was working but is not now, try renaming or deleting the file "anziowin.def" located in the same directory as the executable. By doing this you will have to re-enter all your initial values, but it should clear up the bad record.

3) You can also accomplish the same thing as above by starting AnzioWin or Anzio Lite from the Start:Run dialog by entering:

c:\anzio126\anzio32.exe none
        or
c:\anzio126\anzio32r.exe none

The word "none" will start Anzio without a default file. You can then save the new settings over the top of the old when you exit, thereby replacing the bad default file.

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Question: I get a "runtime" error from AnzioWin under Windows NT and 2000
Question: AnzioWin worked before, but now gives an error when starting up
Question: AnzioWin / Anzio Lite will not start under Windows ME, NT or 2000

Answer: A "runtime" error of any type is fatal to the operation of Anzio Lite or AnzioWin. Under Windows NT and Windows 2000, we have seen runtime errors when an older version of Anzio is being run, or when the default file has been corrupted in some manner. Likewise, if Anzio was working but suddenly starts giving an error on starting, you may have similar problems.

First make sure you are using the most recent version of the Anzio software (you can download an evaluation copy from our web site for testing). Any Anzio software prior to version 12.4 should be updated for use with Windows XP, ME, 2000 or NT. If something has become corrupt in the default file for Anzio, you may also receive either unexpected results, such as a runtime error, printer error or other system error. Try one of the following and see if the problem disappears:

1) Look under the Windows Start menu and All Programs for the Anzio folder. Inside this folder you should see the item "AnzioWin (new connection)" or "Anzio Lite (new connection)". Run the appropriate menu item to start Anzio without a default file.

2) If Anzio was working but is not now, try renaming or deleting the file "anziowin.def" located in the same directory as the executable. By doing this you will have to re-enter all your initial values, but it should clear up the bad record.

3) You can also accomplish the same thing as above by starting AnzioWin or Anzio Lite from the Start:Run dialog by entering:

c:\anzio126\anzio32.exe none
        or
c:\anzio126\anzio32r.exe none

The word "none" will start Anzio without a default file. You can then save the new settings over the top of the old when you exit, thereby replacing the bad default file.

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Question: I get the message "Bad or Missing Communications DLL". Why?

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Question: I got a Winsock error number, what does it mean?

Answer: These errors are from your WinSock software and usually represent either a network problem or a misconfiguration in the windows TCP/IP setup (go to Control Panel : Network). A complete list can be found at Sockets.Com Winsock Error Descriptions. All other errors can be found in the Anzio manuals, README files or on-line documentation.

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Question: Anzio was printing OK. Now I get nothing or a Printer Dialog Error, but other applications under Windows print fine. What's wrong?

Answer: There is an increasing number of printers and printer drivers hitting the market for Windows. Also, there are an ever-increasing number of applications which manipulate the printer driver. While we do attempt to support all options, we have found that certain applications "mess" with the printer control record causing Anzio's setup to become corrupt. Once the default file becomes corrupt, there are two possible fixes.

First, if you have more than one printer installed under Windows, go to Printer Setup and choose a different printer, save defaults and try printing (if this is an option). Then return to the printer with the problem, save defaults again and try printing.

Second, if the first is not an option or does not work, is to create a new defaults file. Make sure you know the default file name you are using, i.e. anziowin.def, the keys file being loaded, i.e. vt220.kys, and your communications setup options. Go to the File:Run or Start:Run dialog box and enter the executable name followed by the word NONE. This will start Anzio without a default file. Go through the setup procedure and log back in to your host. Select the printer again under Printer Setup and attempt to Print Screen. If it's ok, be sure to re-save the defaults under the correct name. If this fails, give us a call.

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Question: AnzioWin is returning a winsock error code of 10022 when I try to run it. What does this refer to?

Answer: Winsock error code 10022, it is kind of a catch-all for unknown problems.

If this is a new machine or you have recently installed or updated any internet security software, the problem is most likely related to the personal firewall they turn on. Windows Firewall is not usually the problem because by default it does not block outbound traffic, just inbound traffic, whereas others block both. While you may be able to "ping" the host, do normal web access and even use Windows "telnet", the security suite's firewall software may be preventing access for any other program.

In order to test this, disable the firewall in these programs and restart your PC.

If that works OK, then check to see that these software packages have your telnet or ssh port "unblocked", or add the appropriate Anzio program to their "exceptions" list ("anzio32r.exe" for Anzio Lite and "anzio32.exe" for AnzioWin, found in the default Anzio directory, usually C:\Program Files\Anzio15\).

Note: It is often necessary to restart the PC after any firewall changes for those changes to take affect.

Also, it may be necessary to start a new Anzio session in order for Anzio to now connect. Go under the Windows Start:Programs:Anzio folder and select "Anzio (new connection)" and establish a new network connection. Once connected, save these new default settings through the File menu over the top of the old.

This error is most often seen with ZoneAlarm, Black ICE, Norton Internet Security or McAfee Internet Security Suite.