FAQ

If you are adding a PC, you need to buy an additional license. Every PC that runs Anzio needs a license.  You can order additional licenses for Anzio Lite or AnzioWin by contacting your reseller,  through our online order form, or calling us at 503-624-0360.

If you are replacing a PC that died, reinstalling Anzio onto a repaired or restored PC, or moving a license away from a PC that will no longer be used for Anzio, you can simply install the old license (activation) code. If you no longer have the license information, feel free to contact us; we can look it up.

A license is for a particular major version. That means if you have a license for version 16, it's good for 16.anything. We always recommend you install the latest version you're licensed for. So if your license is for 16, install the latest 16.anything, which is 16.3m.

Note that if you are moving to a newer Windows, you may need to update your Anzio to a later version in order to be compatible. In particular, Window Vista or 7 will need Anzio v16.3 or later and Windows 8 or 10 requires Anzio 17.0 or later. You can order updates online or by phone. Then install the latest 17.anything.

The easiest way to do this requires a USB memory device, often known as a "thumb drive". Bring up Anzio Lite or AnzioWin on a PC where it works properly. Insert the thumb drive in a USB port on that PC, and note its drive letter. In Anzio, go to the File menu, then click on "Save settings as" (or "Save defaults as").  In the File Save dialog that pops up, navigate to the thumb drive, and save it there with a ".DEF" file extension.

In the "tray notification area" in the lower right part of the Windows screen, find and use the item to "safely remove" the thumb drive. After Windows gives its OK, remove the thumb drive.

Go to the new PC (or the one having problems). Insert the thumb drive. Bring up Anzio Lite or AnzioWin. Click on the File menu, then "Import settings". Navigate to the thumb drive, find the settings file, and click "Open". Anzio will read those settings into memory, and prompt you to restart Anzio. Say "Yes". You'll be prompted to save your settings on the hard disk of the PC -- do so. That should take care of it, although you may want to check your Printer Setup settings.

(If your File menu doesn't contain "Import settings", you are probably due for an update to Anzio.)

Anzio (meaning Anzio Lite or AnzioWin) normally requires only a small set of configurations to run, notably a) terminal type to emulate, b) communication method, and c) host name or IP address. When you start Anzio for the first time, it will ask you these things in this order. How should you answer?

Your first, best source for this information is the technical support for the system you will connect to with Anzio (that's not us). Your application package may require a certain setting for terminal type. Your company IT should know the communication method (usually SSH or telnet) and host name or IP address. We do not know this information.

If you are updating an Anzio on the same machine (moving from an earlier version to a later version), and the old version was configured to work well, you can migrate the setting file. Run the old version; go to the File menu and select "Save settings as"; and select an easy location. The name of the settings file is usually "anziowin.def". (Avoid saving anywhere within "Program Files".) Now run the new Anzio. It will ask if you want to import a settings file. Say "yes", and navigate to this location, and open the settings file.

If you have a different PC on which Anzio is working well, you can migrate the settings file from that Anzio to the new PC. On the working PC, run Anzio. Go to the File menu; select "Save settings as", and navigate to a "thumb drive" (a removeable USB memory device). Save the file there. Dismount the thumb drive, take it to the new PC, and plug it in. Run Anzio on the new PC. When asked "Do you want to import a settings file", say "Yes", and navigate to the thumb drive. Open the settings file.

If you have already made a try at configuring Anzio, and saved those settings, Anzio will not ask you the "import" question. Instead, go to the File menu and select "Import settings file".

In any case, Anzio will prompt you to save the settings to a new file in a standard location. Take the defaults.

These instructions should work even between Anzio Lite and AnzioWin, and between version numbers.

You can contact us to look up and send you your license information. We will need the company name it was purchased under. If you have the serial number, please provide that. If you know you purchased through a reseller, please provide that information.

However, we would encourage you, in this situation, to purchase an update to the current version. For Anzio Lite, one copy is only $20. In fact, if you have moved to a Vista or Windows 7or 8 PC and you had a license earlier than 16, we will require you to update, as earlier versions of Anzio are not supported on these later versions of Windows.

You can order updates online. Be sure to indicate that they are updates.

First, make sure you have the right version of the program and the right program. A serial number and activation code for Anzio Lite 15 will not work with Anzio Lite 16. Likewise a serial number and activation code for Anzio Lite will not work with AnzioWin.

Second, if you are running on Windows NT, Windows 2000 or Windows XP and your program continues to tell you it is a demo or continues to show the opening splash screen with the countdown, even after entering the registration information correctly, then try logging in as an "Administrator" and then installing Anzio. Limited and restricted users may not have write permissions for the Windows registry.

If you are running on Vista, Windows 7, or Server 2008, try running Anzio "elevated"; that is, "as administrator". To do this, right-click on the desktop icon, then select "Run as administrator". Note that this is different from running as a user with administrator privileges.

Lastly, "Reg error" or "Registry error" indicates that either the user you are logged in as does not have Windows registry "write" permissions, or the registry is locked in some manner.

• If you are running as a restricted user, try logging and entering the license information under an Administrator login.
• If you are using remote registries, be sure you have permission to do this task; you may have to do this from your domain controller or server as Administrator.

See "How to remove a corrupt file"

See "How to get rid of a corrupt file"

The first prompt ask for terminal type. The terminal type refers to the type of terminal the host is expecting you to be. Most UNIX hosts support vt220 and this is a good choice if you are unsure. However, certain applications may also expect you to be using a particular terminal type and will issue various escape sequences in anticipation of your session handling it correctly. If things do not look correct on the screen, or the screen does not clear as it should, it is probably the terminal type.

You then see a Communications Settings dialog box. This is asking you how you want to connect to the host computer. Choose one of the circles down the left side, and set the parameters next to it. If you are connecting over TCP/IP, then a host name is asked for. The host name is either the IP address of the host you wish to connect to, i.e. 213.213.213.232, or it is the actual name, i.e. library.linfield.edu. If you need to specify a non-standard port number, follow the name or IP address with a colon (":") and then the port number.

If you have just installed a new printer, and other Windows programs can print to it, but Anzio won't, you may have a compatibility problem. You may need to get a different printer, or else upgrade from Anzio Lite to AnzioWin. Details follow.

First, though, printing might not be an Anzio issue. Printing may flow from the host application (that you access through Anzio) directly to the printer. To test this, go to File:Printer Setup, checkmark "Debug printing", and click "OK". Print a sample job from the host application. If A "Debug print" dialog does NOT show up, then printing goes directly from the host application to the printer; you'll need to consult with whoever supports your host application. Otherwise, continue.

We'll assume you're connecting to a host system, running an application there, and telling it to print to "attached printer", "slave printer", "local printer", or similar (this is different from printing the screen). The host program may assume you have a certain kind of printer, most likely one that supports a control language called PCL-5. If your new printer does not support PCL-5, this will be a problem. One alternative is to return the printer and get a compatible one. Other alternatives follow.

First, if a print job seems to be stuck in the Windows spooler, even after you quit from Anzio, try to "cancel" it from the spooler. You may need to turn the printer off and back on. You may even need to reboot the PC.

In the following, Anzio's configurations for printing vary by version, but are all within the File menu, Printer Setup item, except as noted.

If you are running Anzio Lite, and your setting in Anzio Lite for Print Level is anything other than "High", set it to High and try again. If it prints now, but with extra characters at the beginning, and/or missing font changes, and/or incorrect alignment on the page, you probably need AnzioWin. You can download and test a demo version of AnzioWin from our website, without disturbing your Anzio Lite.

If you are running AnzioWin, turn on the Print Wizard feature. Then, in the Edit menu, go to "Advanced options" and click on the "Print Wizard" tab. Set "Translate PCL" to "Main and overlay". Click "OK". In this configuration, AnzioWin's Print Wizard feature will receive, translate, and respond to all the PCL-5 control codes. The resulting output can go to any printer that Windows supports.

You can order an upgrade (from Anzio Lite to AnzioWin) at a discounted price on our website.

The problem is that on many Windows Vista or later systems, the AnzioWin or Anzio Lite license enters OK, but does not stay around either for the next user, or in some situations, not even for the next run of AnzioWin or Anzio Lite for the same user. This problem occurs when Windows has UAC, User Account Control, enabled and it is because of various combinations of security settings. A quick solution to the problem is to run AnzioWin or Anzio Lite with elevated privileges when entering a serial number and license code for your product. To do this, follow these steps: a) Close all current running sessions of AnzioWin or Anzio Lite. b) Right-click with the mouse on top of the AnzioWin / Anzio Lite desktop shortcut and select "Run as Administrator". c) Re-enter your license information. Even if it does not ask for it, go to the Help menu and "Enter license" and do it once more. d) Close down AnzioWin or Anzio Lite and restart it normally. This should allow the license information to be accessed for all users with elevated privileges. Even though you may be logged in as an Administrator, this is the only way to make it stick on many Windows Vista and later release machines.