If you have just installed a new printer, and other Windows programs can print to it, but Anzio won't, you may have a compatibility problem. You may need to get a different printer, or else upgrade from Anzio Lite to AnzioWin. Details follow.
First, though, printing might not be an Anzio issue. Printing may flow from the host application (that you access through Anzio) directly to the printer. To test this, go to File:Printer Setup, checkmark "Debug printing", and click "OK". Print a sample job from the host application. If A "Debug print" dialog does NOT show up, then printing goes directly from the host application to the printer; you'll need to consult with whoever supports your host application. Otherwise, continue.
We'll assume you're connecting to a host system, running an application there, and telling it to print to "attached printer", "slave printer", "local printer", or similar (this is different from printing the screen). The host program may assume you have a certain kind of printer, most likely one that supports a control language called PCL-5. If your new printer does not support PCL-5, this will be a problem. One alternative is to return the printer and get a compatible one. Other alternatives follow.
First, if a print job seems to be stuck in the Windows spooler, even after you quit from Anzio, try to "cancel" it from the spooler. You may need to turn the printer off and back on. You may even need to reboot the PC.
In the following, Anzio's configurations for printing vary by version, but are all within the File menu, Printer Setup item, except as noted.
If you are running Anzio Lite, and your setting in Anzio Lite for Print Level is anything other than "High", set it to High and try again. If it prints now, but with extra characters at the beginning, and/or missing font changes, and/or incorrect alignment on the page, you probably need AnzioWin. You can download and test a demo version of AnzioWin from our website, without disturbing your Anzio Lite.
If you are running AnzioWin, turn on the Print Wizard feature. Then, in the Edit menu, go to "Advanced options" and click on the "Print Wizard" tab. Set "Translate PCL" to "Main and overlay". Click "OK". In this configuration, AnzioWin's Print Wizard feature will receive, translate, and respond to all the PCL-5 control codes. The resulting output can go to any printer that Windows supports.
You can order an upgrade (from Anzio Lite to AnzioWin) at a discounted price on our website.